Privacy Notice

Massey’s Agency (UK) Ltd (We’, ‘Us’ or ‘Our’) know that you take the privacy of your information and how it used and shared very seriously, and we will only use your personal information in accordance with the current data protection law in the UK and this privacy policy. This notice describes the Massey’s Agency (UK) Ltd privacy policy and how we aim to repay the trust you have shown by sharing your personal data with us.

This policy applies to all the websites we operate, our use of emails and any other methods we use for collecting information. It covers what we collect and why, what we do with the information, what we won’t do with the information, and what rights you have.

This privacy policy only applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.

We may update this privacy policy from time to time by publishing the amended version on our website.  Unless we have legal grounds to do otherwise, we will provide you with at least 30 days’ notice of the effective date of the revised privacy policy. We may post the notice on our website and/or send you the notice by email.

Who we are.

In this policy, whenever you see the words (We’, ‘Us’ or ‘Our’), it refers to Massey’s Agency (UK) Ltd, Brook House, 6 Edmonds Close, Wellingborough, NN8 2QY. Registered in England and Wales No: 2396739.  For the purposes of the GDPR, we are a data controller/processor in respect of the personal information that we collect and process about you as described in this privacy policy.

Massey’s Agency (UK) Ltd is a recruitment company who finds employment for registered and referenced candidates for the client.

We may collect and process the following data about you:

Personal information, such as name, postal address, phone number, email address, that you provide by filling in forms on Our website (www.masseysagency.co.uk) or when you contact Us via telephone and includes information provided when you:

  • enquire about Our services;
  • enquire about a specific product;
  • request a callback
  • submit a question to Us or provide Us with feedback.

What is Personal Information?

Under the EU’s General Data Protection Regulation:

Personal Data is defined as “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use the information we collect

We may process your personal data for our legitimate business interests.  “Legitimate Interests” means the interests of our company in conducting and managing our business and providing you with the best services and products in the most secure way.  These interests include:

  • To ensure that content from Our site is presented in the most effective manner for you and for your computer;
  • To provide you with information about Our services that you request from Us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • To help Us identify you when you contact or visit Us.
  • For general administration purposes.
  • To help Us recover debts.
  • When you communicate with us for customer service or other purposes (e.g., by emails, faxes, phone calls, tweets, etc.), we retain such information and our responses to you in the records of your account.

When we process your personal data for our legitimate business interests we always ensure that we consider and balance any potential impact on you and your rights under data protection laws.

If you have any concerns about the processing described above, you have the right to object to this processing.  For more information on your rights please see “Your Right” section below.

Choice / opt-in and opt-out

Whenever the processing of your personal data requires your consent then you will be given the opportunity to opt-in or opt-out to having your contact details used as set out above, at the time your details are submitted.

For example, when you request information, you can tell Us when you provide your details if you do not want to receive any other information from Massey’s Agency (UK) Ltd or you can let Us know how best to get in touch with you with information that may be of interest.

If you do not wish Us to use your data as set out above or to pass your details on to third parties, please leave the relevant boxes, situated on the form which We used to collect your data, blank/unticked.

If you no longer wish to receive an email from Us, you may opt-out of receiving these communications at any time by one of the following methods:

  • by replying to the email with ‘unsubscribe’ in the subject line;
  • by writing to Massey’s Agency (UK) Ltd, Brook House, 6 Edmonds Close, Wellingborough, NN8 2QY.
  • by calling us on 020 3033 0000

Please be aware that if you opt out of communications received from us you may miss out on important information regarding employment opportunities we provide.

The range of products and services offered by Massey’s Agency (UK) Ltd or selected business partners include, but is not limited to:

  • Domestic Staff Recruitment
  • Chauffeur Recruitment

Sharing your information

We may share your information for any of the purpose set out above with strategic partners of service providers who perform services on Our behalf.

We may also disclose your personal information to third parties, if We are under a duty to disclose or share your personal data for legal or regulatory purposes, in relation to existing or future legal proceedings, for the prevention of fraud/loss or to protect the rights, property, safety of Massey’s Agency (UK) Ltd, Our customers or others.

Data security

Information is stored by Us on computers located in the UK. We may transfer the information to other offices and to other reputable third-party organisations as explained above – they may be situated inside or outside the European Economic Area. We may also store information in paper files.

Massey’s Agency (UK) Ltd have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely to protect against its loss, misuse and alteration. Documentation can be supplied on request from our Data Protection Manager via email mail@masseysagency.co.uk or can be viewed here on our website privacy page.

Massey’s Agency (UK) Ltd take steps to ensure that any businesses that we share your data with will have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored correctly.

Unfortunately, the transmission of data across the internet is not completely secure and whilst We do Our best to try to protect the security of your information We cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.

We will keep your information only for as long as We need it to provide you with the services or information you have required, to administer your relationship with Us, to comply with the law, or to ensure We do not communicate with people that have asked Us not to. When We no longer need information, We will always dispose of it securely, using specialist companies if necessary to do this work for Us.

Job applicants, current and former Massey’s Agency (UK) Ltd employees

When individuals apply to register to find employment through Massey’s Agency (UK) Ltd, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Barring Services we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be destroyed or deleted.

Once a person has taken up employment with or through Massey’s Agency (UK) Ltd, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with or through Massey’s Agency (UK) Ltd has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Your rights

Under the data protection legislation, you have the right to request copies of your data, request rectification of your data, request erasure of your data, object to Us processing your data, the right to prevent your data being used for direct marketing, request Us to restrict the process and where our systems allow, the right to access a copy of the information We hold about you (a subject access request).

  • If you wish to exercise any of these rights please contact the Data Protection Manager in writing at Massey’s Agency (UK) Ltd, Brook House, 6 Edmonds Close, Wellingborough, NN8 2QY. or by emailing mail@masseysagency.co.uk

For more information about your rights under the Data Protection Act contact the Information Commissioner’s Office www.ico.org

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.