The demands on a modern butler should not be underestimated. Although responsibilities will vary within individual households, there are a number of defining qualities that will not vary. Being able to emulate the swan, calm and serene on the surface, paddling furiously below, is one quality! A butler will need infinite amounts of patience and a cool head, whilst efficiently multi-tasking behind the scenes. A good butler will be able to effectively manage people and have excellent communication skills at all levels, they will need an adaptable nature. Discretion and the ability to operate in an unobtrusive manner are also important as is attention to detail across all areas of the household.